Support

Write to us#

[email protected] — or the support panel inside the portal, which arrives attached to your account and therefore skips the first two questions.

What makes an answer fast#

• The prefix of the key (zv_live_8f14), never the key itself.
• The exact request: method, path, query, and the body if there is one.
• The response you got — the status, errors.code and meta.message — rather than a description of it.
• Roughly when it happened, with a time zone.

Asking for something that does not exist#

A missing endpoint, a field you need on a response, an event you want a webhook for, headroom for a bulk import: ask. The list on tooling is not a roadmap, it is a list of things nobody has needed yet.

When something looks wrong#

If the API and this documentation disagree, that is a bug in one of them and both are ours. Tell us which page and which call — the documentation is generated from and reviewed against the router, so a disagreement is worth knowing about.